Order Status Change

An "Order Status Change" event occurs whenever an order's status is updated in your store, such as transitioning from 'Processing' to 'Shipped'. This is an excellent opportunity to communicate with customers, keeping them informed and engaged with the fulfillment process.

Setting Up "Order Status Change" Campaign

Follow these steps to create personalized and effective notifications for order statuses:

Step 1: Select event

1. Open your app.

2. Go to the Engage dashboard.

3. Click on '+ Create Campaign'.

4. Enter the campaign name.

5. From the event dropdown, select “Order status changed”.

6. Enter name of the status in the "Order Staus" field. Below are the supported order statuses.

Shopify

• label_printed: A label for the shipment was purchased and printed.

• label_purchased: A label for the shipment was purchased, but not printed.

• attempted_delivery: Delivery of the shipment was attempted, but unable to be completed.

• ready_for_pickup: The shipment is ready for pickup at a shipping depot.

• confirmed: The carrier is aware of the shipment, but hasn't received it yet.

• in_transit: The shipment is being transported between shipping facilities on the way to its destination.

• out_for_delivery: The shipment is being delivered to its final destination.

• delivered: The shipment was succesfully delivered.

• failure: Something went wrong when pulling tracking information for the shipment, such as the tracking number was invalid or the shipment was canceled.

WooCommerce

• pending_payment

• processing

• on_hold

• completed

• cancelled

• refunded

If you are using any custom order stauses in your WooCommerce store then you can enter that status name in the lower case.

Step 2: Craft your push title and message

1. In the Push Title, input a welcoming and confirming message. Click on the '+' to add dynamic values to personalize the title.

2. For the Push Message, enter your message and click on the '+' to add dynamic values to personalize it.

Step 3: Select Platforms

You can choose both Android & iOS or both of them. If you will select Android then only or Android app users will receive notification and same for iOS as well. If you select both Android and iOS then all of your app users will receive the notification.

Step 4: Click Action

Define the click action: whether the notification should open the app, a specific tab within the app, or an external URL.

• Open App -> This means it will only open the app.

• Open Tab -> This means it will open the selected tab from the bottom bar. If you have 5 different tabs in the bottom then you can select any of them.

• Open URL -> This means it will open the specified URL in the app.

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Sample Notification Templates

Sample Notification Templates
Title: Heads up, {{first_name}}! Message: Your order is on the move, {{first_name}} {{last_name}}. It's currently with the courier. Stay tuned for more updates.
Title: Order status updates Message: Important update, {{first_name}} {{last_name}}: your order is in transit. We're closer to the finish line!
Title: {{first_name}}'s Order is out for delivery Message: {{first_name}} {{last_name}}, great news: your order is on the move. Thank you for your patience!