> For the complete documentation index, see [llms.txt](https://help.twinr.dev/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.twinr.dev/twinr-copilot/talk-to-a-human.md).

# Talk to a Human

Hand a Copilot conversation to the Twinr team, and pick it back up with the assistant afterwards.

If Copilot cannot answer, you can bring in someone from the Twinr team without starting again somewhere else. They see the whole conversation, so you do not have to explain it twice.

## Ask for a person

Click **Talk to a human** in the Copilot panel. It appears when Copilot could not answer your question, and you can also ask for a person at any point.

The panel confirms it is finding someone, then tells you when you are connected:

> You are chatting with the Twinr team.

Replies arrive in the same panel. There is nothing to refresh and no separate inbox to watch.

{% hint style="info" %}
**Copilot stays quiet while a person is handling your conversation.** You are talking to the team, not to the assistant, so answers come at human speed rather than instantly.
{% endhint %}

## Getting a useful answer quickly

The team sees your conversation, but not your screen. Save a round trip by including:

* **What you were trying to do**, not only what went wrong.
* **Which app**, if you have more than one.
* **What you see** — the exact message, or a description of the screen.
* **What you already tried.**

## After the conversation

When the team is finished, the conversation returns to Copilot. Your next message is answered by the assistant again, in the same panel.

Nothing is lost in the handover either way — the history stays, whoever is answering.

## Common Questions

<details>

<summary>How long until someone replies?</summary>

The team is alerted as soon as you ask. Replies are not instant like Copilot's, and how quickly one arrives depends on the time of day.

</details>

<details>

<summary>Can I keep using the dashboard while I wait?</summary>

Yes. Carry on working — the reply appears in the panel when it arrives.

</details>

<details>

<summary>Is this the same as a support ticket?</summary>

No. This is a conversation in the Copilot panel. For something that needs tracking, or a request about billing or your account, raise a [support ticket](/support/contact-support.md) instead.

</details>

<details>

<summary>Can I go back to Copilot myself?</summary>

The team hands the conversation back when they are done, and the assistant answers your next message. You do not need to do anything.

</details>